Last Updated: November 2, 2026
Effective: November 18, 2026. Until then the version of October 12, 2026 is in force. What changes is listed under “Earlier versions” at the end of this page.
Ben AI Inc. ("Company," "we," "us," "our") wants you to be satisfied with our Services. This Refund Policy explains when and how you can request a refund. It applies to all purchases made through the Ben AI app and website, and forms part of our Terms of Service.
Our card and online payments are processed by Paddle and Stripe. For invoiced accounts, we may also accept payment by check by prior arrangement. Approved refunds are issued back to the original payment method.
You may request a refund within 14 days of the date of the charge, subject to the conditions below. Requests made more than 14 days after the charge may not be eligible. This window does not apply to your Yelp Ads balance (see section 3).
Subscription fees and fees for our own software services are eligible for a refund if you request it within 14 days of the charge. If you cancel a subscription, your access continues until the end of the current billing period, and you will not be charged for subsequent periods.
When you start an advertising program through Ben AI, your advertising budget is sent to and spent by a third-party advertising provider (for example, Yelp). Because of this:
Upon a cancellation request, we will stop the advertising program with the third-party provider and return only the unspent portion of your budget.
Yelp Ads campaigns. When a Yelp Ads campaign is stopped or ends, the part of its budget that Yelp did not spend goes to your organization's Yelp Ads balance once Yelp settles it, usually within a few days. The balance is applied to your next Yelp Ads charge automatically. You can also ask for it back at any time with “Request a refund” on the Yelp Ads or Billing page, except while one of your payments is disputed with your bank; we refund the amount you ask for, up to your balance, to the card you paid with.
Ben’s fee on Yelp Ads. Ben's fee on a Yelp Ads campaign is charged only on what Yelp actually spends, not on the whole budget. The fee is disclosed when you pay, as a percentage of Yelp's spend up to a stated amount; we hold it with the budget and keep only the part that matches the spend Yelp reports. Budget that Yelp did not spend goes back to your Yelp Ads balance together with Ben's fee on it; before, that fee was kept. The balance pays your next Yelp Ads charge in full, Ben's fee included, and no card processing fee is taken on the part the balance pays. The card processing fee taken when the budget was charged stays non-refundable, as before (see section 4).
Spend reported late. Yelp sometimes reports advertising spend after a campaign's unspent budget has been returned to your balance. When that happens, we deduct that spend from your Yelp Ads balance, and if the balance does not cover it, we invoice you for the difference.
Where a service or processing fee is charged in addition to your purchase, or taken out of the amount you pay, and disclosed to you at checkout, that fee is non-refundable. Amounts we have already paid to third parties on your behalf, and third-party costs that we pass on to you, are likewise non-refundable.
Email support@ben24.ai from the email address associated with your account, and include your name and the charge you would like refunded. You may also call us at +1 (858) 261-1436. To get your Yelp Ads balance back, use “Request a refund” on the Yelp Ads or Billing page.
Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take 5–10 business days for the refund to appear on your statement.
If you paid by check, your refund will be issued by check or bank transfer rather than to a card, and may take longer to process and reach you.
If you believe a charge is incorrect, please contact us first — we can usually resolve the issue faster than a bank dispute. Our payment providers (Paddle and Stripe) may also assist with billing inquiries.
For any questions about this Refund Policy, please contact us at:
Ben AI Inc.
16038 Veridian Cir
San Diego, CA 92127
United States
Phone: +1 (858) 261-1436
Email: support@ben24.ai
Website: https://www.ben24.ai
November 2, 2026 (effective November 18, 2026). What changes from the version of October 12, 2026: